More work
Supporting the adoption of Design Thinking & Agile Delivery.
I helped the British Council introduce a new Governance Framework for the New Product Group and adopt a more customer-centric, innovative approach to product development.
Wellcome Reach: evaluate the impact of scientific research.
Wellcome Reach is an open-source service developed by the Wellcome Trust to discover how research publications are cited in global policy documents, including those produced by policy organizations such as the WHO, MSF, and the UK government.
ExpertTracks: a new subscription business model for online learning.
FutureLearn wanted to change how learners pay for online courses. We researched, ideated, and designed a solution that met both learner needs and business requirements.
Optimising the email ecosystem at FutureLearn.
User research identified that the emails sent to learners were overwhelming, time-consuming, and sometimes irrelevant. We were asked to suggest improvements to the email ecosystem.
Enhancing Registration & Checkout flows
As part of the Purchases team, I was asked to optimize the user experience to boost registration and checkout conversion rates.
Creating a sports betting app from scratch.
First released days before the Euro 2016 as a football betting iOS app, Kwiff rapidly grew to include other sports and casino games. This app is now available for iOS & Android.
Connecting people to ignite change.
The website enables individuals to support causes they care about by giving time, money, resources, or collaborating on projects.
Delivering Help & Support for Barclays customers.
This multichannel customer service allows customers can contact Barclays via phone, email, webchat, post, social media, or in person at a branch.
Enhancing Verizon Fios TV experience.
W12 studios worked with Verizon, the largest wireless telecommunications provider in the US, to create the digital experience for Verizon Fios, a bundled TV, internet and telephone service.
Inside UEFA, a dashboard app.
I’ve worked together with Switzerland-based Creatives Agency on a pitch for UEFA. They wanted to re-design the existing intranet and make it available across platforms and devices.
