More work

Optimising the email ecosystem at FutureLearn.

User research identified that the emails sent to learners were overwhelming, time-consuming, and sometimes irrelevant. We were asked to suggest improvements to the email ecosystem.

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Enhancing Registration & Checkout flows

As part of the Purchases team, I was asked to optimize the user experience to boost registration and checkout conversion rates.

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Creating a sports betting app from scratch.

First released days before the Euro 2016 as a football betting iOS app, Kwiff rapidly grew to include other sports and casino games. This app is now available for iOS & Android.

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Connecting people to ignite change.

The website enables individuals to support causes they care about by giving time, money, resources, or collaborating on projects.

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Delivering Help & Support for Barclays customers.

This multichannel customer service allows customers can contact Barclays via phone, email, webchat, post, social media, or in person at a branch. 

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Managing workforce resources in contact centres.

This software accurately forecasts, schedules, and tracks the performance of employees, informing correct staffing requirements.

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Enhancing Verizon Fios TV experience.

W12 studios worked with Verizon, the largest wireless telecommunications provider in the US, to create the digital experience for Verizon Fios, a bundled TV, internet and telephone service.

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Inside UEFA, a dashboard app.

I’ve worked together with Switzerland-based Creatives Agency on a pitch for UEFA. They wanted to re-design the existing intranet and make it available across platforms and devices.

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