More work
Optimising the email ecosystem at FutureLearn.
User research identified that the emails sent to learners were overwhelming, time-consuming, and sometimes irrelevant. We were asked to suggest improvements to the email ecosystem.
Enhancing Registration & Checkout flows
As part of the Purchases team, I was asked to optimize the user experience to boost registration and checkout conversion rates.
Creating a sports betting app from scratch.
First released days before the Euro 2016 as a football betting iOS app, Kwiff rapidly grew to include other sports and casino games. This app is now available for iOS & Android.
Connecting people to ignite change.
The website enables individuals to support causes they care about by giving time, money, resources, or collaborating on projects.
Delivering Help & Support for Barclays customers.
This multichannel customer service allows customers can contact Barclays via phone, email, webchat, post, social media, or in person at a branch.
Managing workforce resources in contact centres.
This software accurately forecasts, schedules, and tracks the performance of employees, informing correct staffing requirements.
Enhancing Verizon Fios TV experience.
W12 studios worked with Verizon, the largest wireless telecommunications provider in the US, to create the digital experience for Verizon Fios, a bundled TV, internet and telephone service.
Inside UEFA, a dashboard app.
I’ve worked together with Switzerland-based Creatives Agency on a pitch for UEFA. They wanted to re-design the existing intranet and make it available across platforms and devices.