Verizon Fios TV

W12 studios worked with Verizon, the largest wireless telecommunications provider in the US, to create the digital experience for Verizon Fios, a bundled TV, internet and telephone service.

My responsibilities included data gathering, initial sketches and wireframing; developing and applying consistent interaction models; visual design, iconography and style guides; presenting to client on a weekly basis; and workshops with the client.
I was mainly involved with the TV experience, in features that included out-of-box experience, featured and program info pages, voice and text search, notifications, troubleshooting, and settings.

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Made at W12 Studios. 2015/16
UI/UX – W12 Studios, Verizon
Development – Verizon

Top level IA

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Layout for TV

The creation of this layout took into account some specificities of designing for TV, including navigation and remote control, screen size, viewing distance and safety area.

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Out-of-box experience

A simple, step-by-step initial configuration
that is the first contact with the product.

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Voice and text search

Search can be used to launch content quickly.

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Notifications

The notification system created includes both
active and passive notifications.

Help Library

We started by exploring different routes and ended up developing the one that was more consistent with the existing interaction model.

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Settings

This section includes settings about network, profiles, remote control, account, purchases and accessibility.