Barclays Help & Support
A self-service website which combines both search and browse functionalities to provide quick and efficient help to customers. My responsibilities included creating user flows and wireframes, interaction and visual design, presenting to client, accessibility, prototypes and style guides. Features I worked on include branch finder, contact panel and contact directory.
Made at AQKA. 2015
UX Design and Research - AKQA
Development – AKQA
Help & Support website
Multichannel customer service
Customers can contact Barclays via phone, email, web chat, post, social media or in person at a branch.
Contact directory
Customers can filter contacts by topic, and have access to specialized support teams.
Contact panel
Triggering the contact panel from an answer page will display relevant contacts only.
Branch Finder
An easy-to-use locator which helps customers to easily find and get directions to the intended branch.
