Genesys WFM
WFM (Workforce Management) is a software application developed by Genesys, and used by HR managers at contact centres in companies such as Emirates, PayPal, Sky, or Vodafone. It accurately forecasts, schedules, and tracks the performance of employees, informing correct staffing requirements.
My responsibilities included working with the previous software and suggesting improvements to the user experience, information architecture, sketching and wireframing, interaction, and visual design. Features I worked on include Dashboard, Forecast, Schedule, Calendar, and Finder.
Re-design. Made at Applied Works. 2014
UI/UX – Applied Works
Development – Genesys telecom
Learn more about the project here.
Dashboard
HR managers can create multiple dashboards
that provide an overview of the relevant metrics.
![Genesys_2560x1440px_06](http://pedrofalcao.net/wp-content/uploads/2017/02/Genesys_2560x1440px_06.jpg)
![Genesys_2560x1440px_06](https://pedrofalcao.net/wp-content/uploads/2017/02/Genesys_2560x1440px_06.jpg)
Forecast
By gathering and processing historical data, the software can predict future staff requirements.
Schedule
HR managers will use this tool to schedule contact center agents.
Finder
A simple and easy-to-use interface to manage files.
Calendar wireframes
![01_Agenda](http://pedrofalcao.net/wp-content/uploads/2017/02/01_Agenda.png)
![01_Agenda](https://pedrofalcao.net/wp-content/uploads/2017/02/01_Agenda.png)
![02_Event Details](http://pedrofalcao.net/wp-content/uploads/2017/02/02_Event-Details.png)
![02_Event Details](https://pedrofalcao.net/wp-content/uploads/2017/02/02_Event-Details.png)
![06_Week View](http://pedrofalcao.net/wp-content/uploads/2017/02/06_Week-View.png)
![06_Week View](https://pedrofalcao.net/wp-content/uploads/2017/02/06_Week-View.png)
![07_Week Full Screen](http://pedrofalcao.net/wp-content/uploads/2017/02/07_Week-Full-Screen.png)
![07_Week Full Screen](https://pedrofalcao.net/wp-content/uploads/2017/02/07_Week-Full-Screen.png)
![08_Edit Event](http://pedrofalcao.net/wp-content/uploads/2017/02/08_Edit-Event.png)
![08_Edit Event](https://pedrofalcao.net/wp-content/uploads/2017/02/08_Edit-Event.png)
![09_New Event Step1](http://pedrofalcao.net/wp-content/uploads/2017/02/09_New-Event-Step1.png)
![09_New Event Step1](https://pedrofalcao.net/wp-content/uploads/2017/02/09_New-Event-Step1.png)
![14_New Event Step6](http://pedrofalcao.net/wp-content/uploads/2017/02/14_New-Event-Step6.png)
![14_New Event Step6](https://pedrofalcao.net/wp-content/uploads/2017/02/14_New-Event-Step6.png)
![15_Month View](http://pedrofalcao.net/wp-content/uploads/2017/02/15_Month-View.png)
![15_Month View](https://pedrofalcao.net/wp-content/uploads/2017/02/15_Month-View.png)
![16_Edit Event](http://pedrofalcao.net/wp-content/uploads/2017/02/16_Edit-Event.png)
![16_Edit Event](https://pedrofalcao.net/wp-content/uploads/2017/02/16_Edit-Event.png)
![19_View More Events](http://pedrofalcao.net/wp-content/uploads/2017/02/19_View-More-Events.png)
![19_View More Events](https://pedrofalcao.net/wp-content/uploads/2017/02/19_View-More-Events.png)
![20_Day View](http://pedrofalcao.net/wp-content/uploads/2017/02/20_Day-View.png)
![20_Day View](https://pedrofalcao.net/wp-content/uploads/2017/02/20_Day-View.png)
![22_Day View](http://pedrofalcao.net/wp-content/uploads/2017/02/22_Day-View.png)
![22_Day View](https://pedrofalcao.net/wp-content/uploads/2017/02/22_Day-View.png)